Warranty

Warranty Policy
Travel should feel effortless - and so should trusting your gear. All LOST luggage comes with a 1-year limited manufacturer warranty, giving you peace of mind from your first departure to your next dozen adventures.

What’s Covered

Our 1-year manufacturer warranty protects your luggage against:

• Manufacturer defects
• Breakage caused by workmanship or materials

If something goes wrong that shouldn’t, we’ll make it right.

What’s Not Covered

Some wear is part of the journey. The following are not covered under our warranty:

• Cosmetic or aesthetic damage (scratches, dents, scuffs, discoloration, or normal wear and tear)
• Damage from misuse, accidents, or improper handling
• Previously owned, secondhand, or resold luggage
• Damage that does not stem from a manufacturer defect

How to Start a Warranty Claim

If you believe your luggage has a manufacturer defect, reach out to us at hello@wearelost.com with:

1. Your order number
2. A description of the issue
3. Clear photos or videos of the damage

Our team will review your claim and guide you through the next steps.

Our Warranty Promise

We’re committed to keeping you moving with confidence. That said, we reserve the right to decline claims that do not meet the warranty conditions. Claims must clearly show a manufacturer defect or eligible breakage for coverage.

Adventure boldly - we’ve got your back. Let us know how we can help keep your travels smooth.