Refund policy

Refund & Return Policy

We want you to wander comfortably. If your purchase isn’t the perfect travel companion, we offer free returns and exchanges on unused items within 21 days of delivery.

Return Eligibility

To ensure we can process your return quickly and smoothly, items must meet the following criteria:

Unused condition: Products must be in brand-new, unused condition.

Original packaging: Please keep all original packaging, as it is required for any return or exchange.

Clean wheels: Suitcases must have clean, unused wheels.

Default lock setting: Keep your suitcase lock set to 0-0-0 until you’re sure you’d like to keep it.

How to Start a Return or Exchange

To initiate a return or exchange, please email us at hello@wearelost.com with your order number and reason for return.

Please note:

Original shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer, unless otherwise specified.

Final Sale Items

Items marked as final sale are not eligible for returns, refunds, or exchanges.